Bugs, account questions, billing. Response within one business day.
One inbox.
One human.
No ticket queue, no tier-one script. Product support, security reports, and business inquiries all reach the same person.
Vulnerability reports get priority. Include reproduction steps; I'll confirm receipt.
Contracts, platform verification, and data requests.
How I handle data
COMPLIANCECLIENT-SIDE BY DEFAULT
If a tool doesn't need to transmit your data to work, it doesn't. Calculations run in the browser and nothing is stored server-side.
SCOPED OAUTH
Third-party integrations request the narrowest scopes that do the job, and are built to platform verification requirements.
PAYMENTS OFFLOADED
Card data goes to the payment processor and never touches my infrastructure. I hold tokens, not card numbers.
CREDENTIAL HYGIENE
Secrets are rotated and kept out of source control, repository history is audited, and deploys are tagged so any running build traces back to source.
Syracuse, NY 13204